By Praise Chinecherem
The Enugu Electricity Distribution Company PLC (EEDC) has assured customers of its preparedness to attend to faults likely to occur during the Nigeria’s 62nd Independence Day celebration holiday period as operational teams would be on ground across the District Offices, for the purpose.
The Head, Corporate Communications, EEDC, Mr. Emeka Ezeh, who disclosed this on Friday in a statement warned those engaging in illegal activities that frustrate EEDC’s efforts, such as energy theft, meter bypass, unauthorized access/connection to the grid, vandalism, etc, to desist from such unpatriotic acts.
He assured customers of the organisation’s commitment to consistently deliver improved services.
The statement reads, “The Enugu Electricity Distribution Company PLC (EEDC) has used the occasion of the commemoration of Nigeria’s 62nd Independence Day to wish its customers and the entire Nigerians a happy celebration, assuring them of quality service and support during the public holiday period.
“EEDC reminded its customers that Nigeria is the only country we have, and that we all need to work together to make it a better place.
“It further appealed to those engaging in illegal activities that frustrate the efforts made by EEDC, such as energy theft, meter bypass, unauthorized access/connection to the grid, vandalism, etc, to desist from such unpatriotic acts.
“EEDC assured customers of the company’s preparedness to attend to faults that may occur during the holiday period as operational teams will be on ground across the District Offices, for this purpose.
“The power company revealed that the company’s Cash Offices will be fully operational on Saturday, October 1, 2022, between the hours of 9am and 2pm, urging customers to equally take advantage of the alternate payment channels to pay their bills and recharge their meters.
“The channels are: Collection Agent locations, Energy Pay (online) payment platform, QuickTeller, etc., and receipts for every payment made, must be obtained, with a corresponding SMS alert confirming such payments.
“Fault reports, complaints or enquiries should be reported using our 24/7 Call Center, SMS/WhatsApp, email, or our Social Media platforms.
“To reach our Call Center, customers should simply dial: 084 700 100; for SMS/WhatsApp: 0815 082 6060 or 0815 082 6061; send email to: customerservice@enugudisco.com or follow us on our Social media platforms (Twitter and Facebook: @enugudisco; Instagram: @enugu_disco).
“In case of accident or emergency, customers are to call: 0815 082 4301.”
